#Facebook and whatsapp not working update

The New York Times says what happened was akin to removing people’s phone numbers from under their names in a smartphone’s address book, which would make it impossible to call them.TL DR: Google anycast DNS returns SERVFAIL for Facebook queries querying directly times out. Them fighting words… but it does feel like a snow day.Ĭloudflare’s chief technology officer John Graham-Cumming speculates that based on how the social media site was reacting during the outage, it was likely due to a misconfiguration of Facebook’s servers that caused the problem. We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible *Sincere* apologies to everyone impacted by outages of Facebook powered services right now. One other effect of the outage that many may overlook was that millions were unable to use Facebook to sign into many other apps and services ranging from shopping sites to thermostats, as noted by the New York Times.

#Facebook and whatsapp not working update

Update #2: Facebook started coming back online Monday afternoon, though the company cautions that it will take some time for all of its apps to stabilize. Workplace, Facebook’s internal communications platform, is also offline, leaving most of the company’s employees unable to do their jobs. Was just on phone with someone who works for FB who described employees unable to enter buildings this morning to begin to evaluate extent of outage because their badges weren’t working to access doors. Some reports also state that the issue did not just affect Facebook’s web services, but also its security system, as noted below:

Those who do have physical access do not have authorization on the servers.

Someone on the Facebook recovery effort has explained that a routine BGP update went wrong, which in turn locked out those with remote access who could reverse the mistake. The fact that this issue has not been corrected yet, though, seems to indicate that the problem is more complicated.

Some experts believe the problem most likely stems from a misconfiguration of Facebook’s servers which can usually be fixed by rolling back to a previous configuration. Two members of the security team say that it is unlikely that it was caused by a cyberattack as if it were, it would be unlikely to have affected so many apps at once. According to sources at the company who spoke to the New York Times, the actual root cause of the issue is still unknown. Update: Nearly five hours after the outage was first reported, Facebook and its entities remain offline. It remains to be seen how many seconds in lost revenue this current outage ends up amounting to, but the final figure could be quite large. That’s about $2,700 in revenue generated every second. The company says that those claims were taken out of context, and published those referenced internal reports publicly last week.Īs you might expect, outages at Facebook are extremely costly: the company reported revenue of about $86 billion in 2020. It can supposedly take “months” to fully win back the trust of users back to the platform, if they come back at all.įacebook and Instagram have faced mounting pressure from Congress and advocacy groups for a set of reports that show the company’s own internal research confirms that its platforms are harmful to teens. In a leaked transcript published by The Verge in 2019, Mark Zuckerberg said that outages are a “big deal” and that it can lead to its user base clamoring to competitors instead. In 2019 when it was asked to respond to its largest outage in years, the company says that it had “triggered an issue” during “routine maintenance operations.” We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.Īs noted by The Independent, Facebook has often been cryptic when it comes to explaining outages.

We’re aware that some people are having trouble accessing our apps and products. Andy Stone, a member of Facebook’s communications team, says that the company is aware that some people are having trouble accessing its apps and products and that it is working on getting things “back to normal” as quickly as possible.